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Service with a smile.
I have just returned from a family trip to EuroDisney, Paris. Four days of "living the American dream" and trying to look brave infront of the children on 'those' rides!
When I look back on the experience, I am most struck by the quality of service that was offered by everyone we came across; whether it was the staff on EuroStar who send us on our way at the beginning; the hotel personnel in all their many roles or those who made every effort to make our days in Disney as fun and enjoyable as possible.
It was lovely recently to have the practice complimented, not just recognising the role of the 'in surgery' team, but of the warm greeting that they had experienced when they arrived at the reception desk and the overall general atmosphere.
In many ways our patients are on a journey when they come to to see us, and, as with any journey, this can begin even before they physically arrive at the practice - perhaps on the end of a telephone. How important those first few moments of a conversation are!
Each stage of a patients visit is therefore of equal importance whether they are arriving, being treated or leaving.
Ultimately, how we make the journey reflects how we view the experience. Hopefully, at Heathcote House, we are successful in providing a journey that is smooth, efficient and, of course, painless! Why not let me know about your experience?
When I look back on the experience, I am most struck by the quality of service that was offered by everyone we came across; whether it was the staff on EuroStar who send us on our way at the beginning; the hotel personnel in all their many roles or those who made every effort to make our days in Disney as fun and enjoyable as possible.
It was lovely recently to have the practice complimented, not just recognising the role of the 'in surgery' team, but of the warm greeting that they had experienced when they arrived at the reception desk and the overall general atmosphere.
In many ways our patients are on a journey when they come to to see us, and, as with any journey, this can begin even before they physically arrive at the practice - perhaps on the end of a telephone. How important those first few moments of a conversation are!
Each stage of a patients visit is therefore of equal importance whether they are arriving, being treated or leaving.
Ultimately, how we make the journey reflects how we view the experience. Hopefully, at Heathcote House, we are successful in providing a journey that is smooth, efficient and, of course, painless! Why not let me know about your experience?
1 Comments:
Ok then. The initial bit of the journey starts at the car park, which has been mostly full when I've been, and the small spaces have been a little tricky for my big old estate. I seem to remember a serious-sounding sign about double parking or something. A little daunting perhaps.
The ladies behind the desk seem efficient, despite using large books for appointments (well, I'm a computer geek). In the waiting room, the magazines are recent, but run-of-the-mill. The staff smile when they walk in and out.
The dental lab is clean and quiet. There is a picture on the ceiling, obviously. I'm sure in New York or somewhere there are plasma-screen TVs instead.
Things are explained before they happen. I'm not sure whether it's intentional or not, but the level of pain to expect is exaggerated, so it doesn't hurt as much as I brace myself for. I like that, as I'm not good with pain.
All in all, it's loads better than the Brothers Grimm that I used to go to.
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